Privacy policy

Hello consumer Ltd (company number 17304996) is the data controller for information collected through this website and our services. Our registered office is at 66 Paul Street, London, EC2A 4NA.

The data controller is responsible for deciding how your personal data is processed and for ensuring that it is handled lawfully.

For privacy questions, contact Ben Wickson at ben@helloconsumer.co.uk.

Information you provide directly: name, email address, phone number, company name, website address, event details and enquiry message when you complete a contact form, book a discovery call or download a calculator or guide.

Information collected automatically: IP address, browser type, device information, pages visited and the referring website. We use Google Analytics to collect this information in an aggregated form.

We do not intentionally collect sensitive personal data or special category data through this website.

To respond to enquiries, provide quotes and arrange discovery calls.

To deliver and improve our services, including event sales, logistics and reporting.

To send relevant marketing communications about our services where you have consented, or where we have a legitimate interest to do so.

To understand how visitors use our website and improve its content.

We do not sell your personal data to third parties.

We store personal data in secure, access-controlled systems including Google Workspace and our backend database. Access is limited to people who need it to perform their role.

We use encryption in transit (HTTPS/TLS) for our website and forms. We review our security practices regularly.

No security system is completely impenetrable. If we become aware of a data breach that affects your personal data, we will notify you and the relevant supervisory authority in accordance with applicable law.

We use a limited number of trusted service providers to help us operate our website and business. These include Google Workspace for email and document storage, Google Analytics for website analytics, and our backend hosting provider for data storage.

Where we transfer data outside the UK, we do so only when appropriate safeguards are in place, such as standard contractual clauses or providers certified under recognised transfer mechanisms.

You have the right to access, correct, delete or restrict the use of your personal data. You can also object to processing and, where processing is based on consent, withdraw your consent at any time.

To exercise these rights, or if you have any questions about this privacy policy, please contact Ben Wickson at ben@helloconsumer.co.uk or write to us at 66 Paul Street, London, EC2A 4NA.

This page is maintained by Hello Consumer to answer common questions about our data handling. It is not a legal certification or independent audit report.